Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or update your profile information
• Plan trips, join groups, or create/edit activities
• Send messages, post comments, or share reactions
• Respond to surveys or contact our support team
• Subscribe to newsletters or promotional communications

1.2 Types of Data We Collect

Depending on how you interact with withme.travel, we may collect:

• Account Information: Your name, email address, profile picture, and account preferences
• Travel Content: Trip details, itineraries, group plans, comments, and any other content you create or upload
• Communications: Messages, comments, and interactions with other users within our platform
• Expense Information: When you use our expense tracking tools, we store the expense data you enter (but we do not process any payments directly)
• Device Information: IP address, browser type, operating system, and other technical information about the device you use to access withme.travel
• Usage Data: How you interact with our services, including pages visited, features used, and actions taken

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing and Improving Our Services

• Delivering the core functionality of our collaborative travel planning platform
• Personalizing your experience based on your preferences and activity
• Developing new features and enhancing existing ones
• Analyzing usage patterns to improve user experience

2.2 Communication and Support

• Facilitating communication between trip members
• Sending service announcements, updates, and security alerts
• Responding to your questions and support requests
• Sending optional newsletters or promotional content (with your consent)

2.3 Platform Security and Integrity

• Detecting and preventing fraudulent activity and security incidents
• Monitoring for technical issues and resolving them quickly
• Ensuring the proper functioning and reliability of our services
• Verifying accounts and activity as needed for security purposes

3. External Services & APIs

We partner with trusted third-party services to enhance your experience on withme.travel. Here's how we work with them:

3.1 Mapping and Location Services

• Mapbox & Google Maps: We use these services to provide interactive maps, place search, and location features. When you use map-related features, these services may process your device location data and search queries to display relevant information.

3.2 Activity and Booking Services

• Viator: To offer activity and experience suggestions, we partner with Viator. When you search for or book activities, limited data may be shared to display relevant options and process bookings.

3.3 Payment and Donations

• Expense Tracking: Our built-in expense tracking tools allow you to track trip costs, but we do not process payments directly.
• Stripe: For optional donations to withme.travel, we use Stripe as a payment processor. When making donations, your payment information is handled directly by Stripe according to their privacy policy and security standards.

3.4 Platform Reliability

• Sentry: We use Sentry for error monitoring and platform reliability. If something goes wrong, Sentry may collect technical information about the error to help us fix the issue quickly.

Important: We carefully select our service providers and only share the minimum data necessary for these services to function. Your personal information is never shared for marketing or advertising purposes.

4. Cookies and Similar Technologies

4.1 How We Use Cookies

Cookies and similar technologies help us deliver a better user experience:

• Essential Cookies: Required for basic platform functionality, such as keeping you logged in and remembering your preferences
• Analytics Cookies: Help us understand how visitors use our site, allowing us to improve design and features
• Functional Cookies: Enable enhanced functionality and personalization

4.2 Your Cookie Choices

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit functionality or prevent some features from working properly.

4.3 Offline Access

Our platform supports offline access and Progressive Web App (PWA) features, which may store some data locally on your device for convenience when you have limited or no internet connectivity.

5. How We Share Your Information

We never sell your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

5.1 Shared With Your Permission

• Trip Collaborators: Information you add to trips and group plans is shared with the people you invite to collaborate
• Public Content: Any content you choose to make public may be visible to other users
• Integrated Services: When you explicitly connect third-party services (such as exporting to Google Calendar)

5.2 Service Providers

• With trusted service providers who help us deliver our services (under strict confidentiality and data protection agreements)
• These providers are only permitted to use your information to provide services to us, not for their own purposes

5.3 Legal Requirements

• When required by applicable law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of withme.travel, our users, or the public

5.4 Business Transfers

• In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

6. Your Rights & Choices

We respect your control over your personal information. Depending on your location, you may have specific legal rights regarding your data:

6.1 Access and Control

• Account Settings: Access and update your profile information at any time through your account settings
• Communication Preferences: Opt in or out of marketing communications
• Data Export: Export your trip data to PDF, calendar apps, and other formats

6.2 Legal Rights (varies by region)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to certain processing of your data
• Data portability (receiving your data in a structured, commonly used format)

6.3 How to Exercise Your Rights

You can exercise many of these rights directly through your account settings. For additional assistance or to exercise rights not available through settings, please contact us at privacy@withme.travel.

7. Data Security

Protecting your information is fundamental to our service. We implement robust security measures to safeguard your personal data:

• Encryption: We use industry-standard encryption protocols to protect data in transit and at rest
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions
• Regular Audits: We conduct regular security assessments and continuously monitor our systems for potential vulnerabilities
• Incident Response: We have established procedures to address any suspected personal data breach

While we implement these safeguards, absolute security cannot be guaranteed in any online environment. We work diligently to use commercially acceptable means to protect your personal information, maintain accuracy, and ensure appropriate use of information.

8. International Data Transfers

withme.travel operates globally, which means your information may be transferred to, stored, and processed in countries outside of your residence, including the United States and European Union.

When we transfer data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, such as:

• Using EU-approved Standard Contractual Clauses
• Ensuring service providers adhere to comprehensive privacy frameworks
• Implementing technical and organizational measures to protect data

By using our services, you consent to the transfer of information to countries that may have different data protection rules than your country.

9. Children's Privacy

withme.travel is designed for adult users and is not directed at children under the age of 13 (or the applicable age in your jurisdiction).

We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent where required, we will promptly delete that information. If you believe we might have information from or about a child, please contact us at privacy@withme.travel.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will post the revised policy on this page with an updated "Last updated" date.

For significant changes, we will provide a more prominent notice, which may include email notification to affected users. We encourage you to review the Privacy Policy whenever you access our services.

Your continued use of withme.travel after changes to the Privacy Policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at:

Email: privacy@withme.travel

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.